Create a Service Desk ticket
To create a new Service Desk, go to https://3blmedia.atlassian.net/servicedesk/customer/portal/2. If you cannot access this page, please contact someone on the Tech team to gain access.
On the 3BL Service Desk page, click on Need to raise a request? Contact us. at the bottom of the page. This will take you to a page with four options. Click on one to create a new ticket.
- Request a Feature or Improvement - If you have an idea for new functionality or an improvement for an existing feature
- Report an Issue - If you are experiencing an issue or bug with one of the 3BL websites, the portal, or anything related to distribution. For technical issues around your laptop, connectivity, or access to 3rd party applications, please contact Paragus IT at https://tacos.paragusit.com/login?url=%2Fapp
- Ask a technical question - If you have any technical questions or questions around distribution
- Other - If you have another need, issue, or ask that doesn't fall into one of the other three buckets
After clicking on one of the four options, a form will open and ask for the following:
- Summary - A short description of the issue, question, or ask
- Attachment - Any images, screenshots, or other documents that will help in triaging your ticket
- Description - A detailed description of your issue, question, or ask. Providing specific details and examples helps the team when addressing your ticket.
Click on Send to submit the ticket.
Alternatively, you can create a new Service Desk ticket by sending an email to [email protected]. The subject of the email will become the Summary and the body of the email will become the Description. Attachments in the email will also be included in the ticket.
You can track your requests and any requests that you have been added to as a participant by clicking on Requests in the upper right corner of the Service Desk. This will take you to your requests, where you can view, filter, and sort your requests.
Click on a request to open it and view the details and activity on the ticket. The Tech and Distribution teams will leave comments on tickets that you can respond to on this page. You can also Share with other 3BL employees so they can view and comment on the ticket.
You will also receive email notification any time a comment or update is made on one of your tickets. You can respond directly to those emails to add new comments to those tickets.
